Subcribe to back in stock notification
Note : For Size Customisation please leave a note with details, while placing the order or Call / WhatsApp our customer care at +91 9643330124 after placing the order.
What if I miss delivery?
You can reach us through call / WhatsApp on +91 96433 30124 or email at firstname.lastname@example.org for the update.
How do I track my order via my account?
You can track your order using your ABW number sent to you via email / SMS on https://ordr.live/track
What is the return policy?
We have 15 days return policy
Please visit https://velvetduck.in/pages/return-policy for more details.
What happened if I’m out when my delivery is attempted?
You can reschedule you order delivery timings , when you receive the call from the delivery boy or simply update us through call / WhatsApp on +91 96433 30124 or email at email@example.com , and we will do it for you.
Can I change my address as i’m not available there at the moment?
You can change your delivery address by simply reaching to us through call / WhatsApp on +91 96433 30124 or email at firstname.lastname@example.org , and we will do the rest for you.
What method of payment do you accept?
We accept Cash on Delivery (COD) & All online payment methods like credit cards, debit cards, net banking, UPI etc.
Can I return 1 item among 4?
Yes. You can. Simply reach to us through call / WhatsApp on +91 96433 30124 or email at email@example.com for the update & you are done.
Where do I enter the promotional code?
You can add the coupon code at the first form while checking out.
What are the shipping charges on velvetduck.in?
Currently we are not charging extra for shipping. Its free across India.
How long will it take to receive the ordered products?
We process and ship every order within 24-48 working hours. Your order will get delivered within 5-6 Business Days depending on your location in India. In some cases, it may take longer to receive the shipment depending on your accessibility.
What should be done if my package has been opened or seems tampered?
It is a red flag! If the package has been opened or tampered with, do not accept the shipment. Please inform our Customer care team via phone on +91 9643330124 or via email at firstname.lastname@example.org and we will guide you to place a new order.
Which delivery partners are you associated with?
For shipping in India, we are associated with all major courier partners like Bluedart, DTDC, Xpressbees etc.